Can I cancel my Bike Club subscription?
You may return your bike and cancel your subscription at any time, with no quibbles. Bike Club is designed to be flexible and we understand that circumstances change and children can change their minds.
Here's how much it is to return either a scooter, balance bike or bike to us:
- Scooter: £9.99
- Balance bike: £19.99
- Bike: £29.99
Please note: If the bike is not ready for the collection, an additional fee will be charged.
Why is there a return fee?
The fee helps to cover the collection of your bike and dispatch of a box to pack it up if required. Charging for this separately helps keep monthly bike subscription costs low for our members.
This charge does not fully cover the cost of handling cancellations and we don't profit from it.
Read more about our returns here.
When will my direct debit be cancelled?
Your direct debit subscription will be cancelled once we receive back the bike.
We will not cancel the subscription before this date, as unfortunately in the past we have had members attempt to keep the bike after we have cancelled their direct debits.
Looking for further advice?
Browse our FAQ for exchanges and other help pages relating to our ordering process. Answers to many of the most commonly asked questions can be found in our help pages.