Sound too good to be true?
We can assure you there are no hidden costs.
For transparency, here's a list of all the possible costs that you might be charged at different points in your membership.
This is different for each bike and can be found on each bike's product page. At checkout, you will pay the monthly price of your bike and you will be asked to set up a direct debit GoCardless account with us - please look out for this email! Your first payment via direct debit will begin one month after you receive your bike, and continue until you either return or exchange your bike.
We offer free exchanges after the following lengths of hire:
Balance bikes: after 12 months
First pedal, hybrid and specialised bikes: after 18 months
Exchanges before 18 months cost a a flat-fee of £19.99 to cover the cost of collection plus a standard delivery fee for the new bike. Weekend delivery will cost an additional £10.
There is a one-off return fee for returning your scooter, balance bike or bike to us, which includes collection and dispatch of a box if required. This charge does not fully cover the cost of handling cancellations and we don't profit from this:
- Scooter: £9.99
- Balance bike: £19.99
- Bike: £29.99
We accept that a certain amount of wear and tear will be caused by normal use of the bike. We also give our bikes a full service before we send them out again.
If the bike is returned with damage that couldn't have possibly been caused by normal, considerate use, we may have to charge a fee. This will be the price of any parts, plus labour.
It is your responsibility to keep your bike safe. If it is lost or stolen, you will have to pay the remaining RRP value of the bike. However, if you take out Bike Club Plus, you will only have to pay the total loss for that particular bike. To read more about Bike Club Plus, please click here.
If you repeatedly miss your chosen collection dates, we may have to charge an additional fee to cover our costs. We ask you to be considerate to the other members of the club.